Over a third of travelers (34%) would not book with an airline again if they’ve experienced a major, non-weather related issue that severely altered their travel... Learn More
Mergers and acquisitions take time and energy. Take Virgin America and Alaska, for example. After buying Virgin America in 2016, Alaska has spent more than two years... Learn More
Once a year, Santa and his merry band of reindeer take an exhausting trek around the world, distributing gifts, goodies and hoping to make everyone’s holiday wishes... Learn More
In recent weeks, we’ve seen several IT failures that left thousands of customers frustrated across the country. First,Cisco Webex experienced a complete outage, and... Learn More
For more than 80 years, one trademark has been associated with the highest customer loyalty of any consumer brand in U.S. history. Any guesses? It’s The Gerber Baby –... Learn More
The most important thing you can do for your business in the aftermath of a hurricane is stay safe. Flooding, downed trees, and other damage mean you should keep... Learn More
Airline outages are all too common – we’ve documented the many issues major U.S. airlines have faced on this timeline. When IT fails and airline workers can’t check... Learn More
Fifty-one years ago, in mid-March 1967, Paul McCartney and John Lennon began writing a song they intended as a featured vocal for Beatles drummer Ringo Starr. “With a... Learn More
It’s been 16 years since an American woman won a speed skating medal at the Winter Olympics, but last week, Team USA brought home the Bronze in the Long Track Relay. Bronze... Learn More
By Joseph George You can’t check in for your flight on the airline’s app. The website won’t let you buy the plane ticket you wanted. The app can’t tell you whether... Learn More
by Joseph George What could potentially cause more damage to your business? A hurricane or a cyber attack? If you said the latter, you’re in good company. Even after... Learn More
